Refund policy

  • Refunds, Returns & Customer Support Policy

    Contact & Support

    For issues relating to:

    • printing quality
    • manufacturing defects
    • shipping delays
    • tracking updates
    • standard merchandise orders

    please first contact the fulfilment provider associated with your order:

    For:

    • signed books
    • gift boxes
    • book + merch bundles
    • direct author orders
    • unresolved concerns

    please contact:
    hannahcalverauthor@gmail.com

    Returns

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be:

    • unworn or unused
    • with tags
    • in its original packaging
    • accompanied by proof of purchase

    To begin a return request, customers should first contact the fulfilment provider associated with their order where applicable.

    Please note that returns must be approved before items are sent back. Return instructions and addresses may vary depending on the fulfilment partner and product ordered.

    Items returned without prior approval may not be accepted.

    Print-on-Demand Fulfilment

    Many products sold through Feral Quill are fulfilled through trusted print-on-demand partners including Printful and YourDesign.

    As many items are produced specifically to order, slight variations in colour, placement, or production timing may occasionally occur.

    For standard merchandise issues, customers may be directed to the fulfilment provider responsible for production and shipping.

    For bundle orders, signed editions, or unresolved concerns, customers may contact:
    hannahcalverauthor@gmail.com

    Damages & Incorrect Orders

    Please inspect your order upon arrival and contact the relevant fulfilment provider immediately if:

    • the item is defective
    • damaged
    • incorrect
    • or arrives with a production issue

    The issue will be reviewed and resolved as quickly as possible.

    If a resolution cannot be reached, customers may contact:
    hannahcalverauthor@gmail.com

    Non-Returnable Items

    Certain items cannot be returned, including:

    • personalised or custom products
    • gift cards
    • sale items
    • perishable goods
    • hazardous materials or flammable products
    • personal care items

    Due to the nature of print-on-demand fulfilment, we are unable to accept returns for:

    • incorrect size choices made by the customer
    • buyer’s remorse
    • minor variations inherent to the production process

    However, defective or incorrectly fulfilled items will absolutely be reviewed and resolved.

    Exchanges

    The fastest way to exchange an item is to:

    1. request a return for the original item
    2. wait for the return to be approved
    3. place a new order for the replacement item

    European Union 14-Day Cooling Off Period

    If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

    Returned items must still be:

    • unworn or unused
    • in original packaging
    • accompanied by proof of purchase

    Refunds

    We will notify you once your return has been received and inspected.

    If approved, refunds will be issued to the original payment method within 10 business days.

    Please note:

    • processing times may vary between banks and payment providers
    • if more than 15 business days have passed since refund approval, customers should contact the relevant fulfilment provider first

    For unresolved refund concerns, please contact:
    hannahcalverauthor@gmail.com

    Shipping Policy

    Processing and shipping times vary depending on the product and fulfilment partner.

    Many products sold through Feral Quill are fulfilled through print-on-demand providers including Printful and YourDesign.

    Estimated delivery times may vary based on:

    • product type
    • destination country
    • seasonal demand
    • customs processing

    Tracking information will be provided where available.

    For standard merchandise shipping enquiries, customers should contact the fulfilment provider associated with their order.

    For signed books, bundles, or direct orders, please contact:
    hannahcalverauthor@gmail.com