Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Feral Quill by Hannah Calver. The terms “we”, “us” and “our” refer to Feral Quill by Hannah Calver. Feral Quill by Hannah Calver operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

Feral Quill by Hannah Calver is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity carried out under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, colours or product appearance may differ depending on the device, screen settings, and configuration used to access the store.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or appear exactly as displayed online.

Many products are fulfilled through trusted print-on-demand partners. Slight variations in colour, print placement, and garment appearance may occur as part of the production process.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Feral Quill by Hannah Calver reserves the right to accept or decline your order for any reason at its discretion.

Your order is not accepted until we confirm acceptance. Payment must be received and processed before an order is accepted.

Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order has been accepted.

If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at the time the order was placed.

Your purchases are subject to our Refund & Returns Policy [LINK].

You represent and warrant that purchases are for personal use only and not for commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

Unless otherwise stated, prices do not include taxes, shipping, handling fees, customs duties, or import charges.

Prices shown on the website may differ from prices offered elsewhere or through third-party retailers.

You agree to provide current, complete and accurate purchase and payment information for all purchases made through our store.

You represent and warrant that:

  • the payment information you provide is accurate
  • you are authorised to use the payment method provided
  • charges incurred will be honoured by your payment provider
  • you will pay all applicable charges, including taxes and shipping fees where applicable

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays.

All delivery times are estimates only and are not guaranteed.

Shipping times may vary depending on:

  • production demand
  • customs processing
  • carrier delays
  • seasonal periods
  • events outside our control

Once products are transferred to the shipping carrier, title and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, branding, text, displays, images, graphics, videos, audio, designs, logos, and product content, are owned by Feral Quill by Hannah Calver, its licensors, or affiliates and are protected by UK and international intellectual property laws.

These Terms permit use of the Services for personal, non-commercial use only.

You must not reproduce, distribute, modify, republish, store, transmit, display, or exploit any material from the Services without prior written consent.

All rights not expressly granted are reserved by Feral Quill by Hannah Calver.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to third-party tools which we neither monitor nor control.

These tools are provided “as is” and “as available” without warranties or guarantees of any kind.

Any use of optional third-party tools is entirely at your own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services.

We are not responsible for examining or evaluating the content, policies, or accuracy of third-party websites.

Any use of third-party websites is entirely at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Feral Quill by Hannah Calver is powered by Shopify, which enables us to provide the Services to you.

However, all purchases are made directly with Feral Quill by Hannah Calver.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of transactions made between you and Feral Quill by Hannah Calver.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy [LINK].

Because the Services are hosted by Shopify, certain information may also be processed by Shopify in accordance with Shopify’s Privacy Policy.

By using the Services, you acknowledge that you have read these policies.

SECTION 11 - FEEDBACK

If you submit reviews, feedback, suggestions, ideas, or other content, you grant us a worldwide, royalty-free, perpetual licence to use, reproduce, publish, modify and distribute such content for business and promotional purposes.

You are solely responsible for the content and accuracy of any feedback you provide.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the website containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, shipping charges, availability, or promotions.

We reserve the right to correct any errors and update information at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not:

  • violate laws or regulations
  • infringe intellectual property rights
  • harass or abuse others
  • transmit malicious code or viruses
  • scrape or harvest data
  • spam or misuse the Services
  • impersonate another person or entity
  • interfere with the operation or security of the Services

We reserve the right to terminate access to the Services if these Terms are violated.

SECTION 14 - AGENTS

No automated systems, bots, scraping tools, AI agents, or similar technologies may access or interact with the Services in ways that violate these Terms or interfere with website functionality.

We reserve the right to restrict or block such access at our discretion.

SECTION 15 - TERMINATION

We may terminate or suspend access to the Services at any time without notice if these Terms are violated.

Any obligations or liabilities incurred prior to termination shall survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The Services and all products offered are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee uninterrupted, secure, or error-free use of the Services.

Nothing in these Terms affects statutory consumer rights under applicable UK law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Feral Quill by Hannah Calver, its affiliates, partners, licensors, contractors, or service providers shall not be liable for any indirect, incidental, consequential, or special damages arising from use of the Services or products purchased through the Services.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless Feral Quill by Hannah Calver, Shopify, and associated affiliates or service providers from any claims, liabilities, damages, or expenses arising from:

  • your breach of these Terms
  • your misuse of the Services
  • your violation of applicable law or third-party rights

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

These Terms of Service and any related policies constitute the entire agreement between you and Feral Quill by Hannah Calver regarding use of the Services.

Failure to enforce any provision shall not constitute a waiver of rights.

SECTION 21 - ASSIGNMENT

You may not assign or transfer your rights under these Terms without prior written consent.

We may assign or transfer these Terms without restriction.

SECTION 22 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.

You and Feral Quill by Hannah Calver agree to submit to the exclusive jurisdiction of the courts of England and Wales.

SECTION 23 - HEADINGS

Headings are included for convenience only and do not affect interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms of Service at any time by posting updates on this website.

Continued use of the Services following any changes constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

hannahcalverauthor@gmail.com

Business Name:
Feral Quill by Hannah Calver

Customer Support:

For signed books, bundles, gift boxes, or unresolved concerns:
hannahcalverauthor@gmail.com

Website:
feralquill.co.uk